Shipping & Delivery

Shipping Policy

Delivery Policy

• Order Deadline: 17:00 (GMT+01:00) Central European Time (Berlin)
• Processing Time: 0-1 business days (Mon - Fri)
• Delivery Time: 7-14 business days (Mon - Fri)

Shipping Within United Kingdom

Orders within UK are shipped via local postal couriers. These reliable partners ensure a timely and efficient delivery of your orders.

Free Shipping in United Kingdom

All orders placed within UK are shipped free of charge with no additional costs.

Order Processing

Orders are generally processed within one business day after payment confirmation. Orders placed on weekends or holidays will be processed on the next available business day.

Order Cancellation

You can cancel an order within 6 hours of confirmation and before it is processed. To cancel an order, please contact us directly at info@furhaven.co.uk to arrange the cancellation.

Order Tracking

When your order is shipped, you will receive a confirmation email with a tracking number. Visit our Order Tracking page to monitor your package.

Lost Package?

If a package is lost or undelivered due to logistical issues, we will always send a replacement package before applying our Return and Refund Policy.

Changes to the Delivery Policy

Changes to our delivery policy will be communicated via our website. By placing an order, you automatically accept all current terms and conditions.

Company Information

Website Name: Furhaven
Company Name: Orbit Ecom Limited
Registration number: 77688552
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG
Email: Orbitecomlimited@gmail.com
Contact Form: [Here]

Opening Hours:
•    Monday - Friday: 08:00 - 18:00
•    Saturday and Sunday: 10:00 - 16:00

We respond to inquiries within one business day.