Privacy Policy
Privacy Policy
Last Updated: October 15, 2024
This Privacy Policy describes how FurHaven (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal data when you visit, use our services, or make a purchase on www.furhaven.co.uk (the “Site”) or communicate with us in any other way regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person from whom we have collected information in accordance with this Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date under “Last Updated,” and take any other actions required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal data about you from various sources, as described below. The information we collect and use depends on your interactions with us.
In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the Services, fulfill legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of users or others.
What Personal Data We Collect
The types of personal data we collect depend on your interactions with our Site and use of our Services. When we use the term “personal data,” we mean information that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of personal data we collect.
Information We Collect Directly from You
The information you provide directly through our Services may include:
• Contact details, including your name, address, phone number, and email address.
• Order details, including name, billing address, shipping address, payment confirmation, email, and phone number.
• Account details, including username, password, security questions, and other information used to secure your account.
• Customer support information, including communications you choose to send us, such as when you contact us through the Services.
For some features of the Services, we may require you to provide certain personal data directly. You may choose not to provide such information, but this may prevent access to certain features or services.
Information We Collect About Your Use of the Service
We may automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information on how you access and use our Site and your account, including device, browser, network connection, IP address, and other interaction details.
Information We Receive from Third Parties
We may also collect information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Payment processors who collect payment data (e.g., bank account details, credit or debit card details, billing address) to process payments, complete orders, and provide requested products or services to fulfill our contract with you.
• When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we collect from third parties is handled in accordance with this Privacy Policy. Please also refer to the section below on “Third-Party Websites and Links.”
How We Use Your Personal Data
• Providing Products and Services – We use your personal data to provide you with the Services in accordance with our contract with you. This includes processing your payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, handling shipments, managing returns and exchanges, and other account-related functionalities. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you may want to use. In this case, Shopify will process your data as described in their Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising – We may use your personal data for marketing and promotional purposes, such as sending advertising, promotional, and marketing communications via email, SMS, or postal mail, and displaying advertisements for products or services. This may involve using your personal data to personalize the Services and advertisements on our Site and other websites. If you reside in the European Economic Area (EEA), the legal basis for these processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
• Security and Fraud Prevention – We use your personal data to detect, investigate, or take action against fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these processing activities is our legitimate interest in keeping our site secure, pursuant to Art. 6 (1) (f) of the GDPR.
• Communication and Service Improvement – We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide efficient services, and maintain our business relationship, pursuant to Art. 6 (1) (f) of the GDPR.
Cookies
Like many other platforms, we use cookies on our Site. You can find specific information about the cookies we use in relation to our Shopify store by visiting: https://www.shopify.com/legal/cookies.
We use cookies to support and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to personalize services, products, and advertisements on this and other websites.
Most browsers automatically accept cookies, but you can configure your browser settings to delete or reject cookies. Please note that deleting or blocking cookies may negatively impact your user experience and prevent certain features and services from functioning properly. Additionally, blocking cookies may not entirely prevent information sharing with third parties, such as our advertising partners.
How We Disclose Personal Data
In certain circumstances, we may disclose your personal data to third parties to fulfill contracts, pursue legitimate interests, and for other reasons described in this Privacy Policy. These circumstances include:
• Service Providers and Third Parties – We may share your data with vendors or third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping).
• Business and Marketing Partners – We may share your data with business and marketing partners to provide services and display advertisements. Our partners will use your data in accordance with their privacy policies.
• Upon Your Request or with Your Consent – We may disclose data to third parties when you explicitly authorize us to do so, such as for product deliveries or through social media widgets or login integrations.
• Within Our Corporate Group – We may share your data with our affiliates or related companies as part of our legitimate interest in running a successful business.
• Business Transactions and Legal Obligations – We may disclose your personal data in connection with business transactions, such as mergers or bankruptcies, to fulfill legal obligations (e.g., responding to subpoenas, search warrants, or similar requests), to enforce our terms of service, or to protect our rights and those of our users or others.
Categories of Disclosed Personal Data
We share the following categories of personal and sensitive user data for the purposes described above in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":
• Contact Information (name, address, phone number, email)
• Order Information (billing address, shipping address, payment confirmations)
• Account Information (username, password, security questions)
• Usage Data (IP address, site interactions, browsing history)
• Payment Information (credit card details, bank account details)
All shared data is handled with the utmost care and in compliance with this Privacy Policy and applicable regulations.
We disclose the following categories of personal and sensitive user data for the purposes described above in “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:
| Category | Categories of Recipients |
|---|---|
| Identifiable Data such as contact information and some order and account information | Service providers and third parties that provide services on our behalf (such as internet service providers, payment processors, and partners for order management, customer support, and data analysis) |
| Commercial Information such as order details, purchases, and customer support | Business and marketing partners |
| Network or Internet Activity such as usage data and browsing history | Affiliates |
| Geolocation Data such as positions determined by IP addresses or other technical measures |
How We Use and Protect Your Personal Data
Use of Sensitive Data
We do not use or disclose sensitive personal data without your consent, nor to infer personal characteristics about you. With your consent, we may share personal data for marketing and advertising purposes.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties. If you follow these links to websites that are not affiliated or not managed by us, we recommend that you carefully read their privacy policies, security measures, and general terms.
We do not guarantee nor are we responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information they contain.
Information you provide in public or semi-public areas, such as social networks managed by third parties, may be visible to other users without limitations from us or the third parties involved.
The inclusion of links on our Site does not imply approval of the content or endorsement of the owners of the linked sites, unless otherwise stated in the Services.
Children’s Data
Our Services are not intended for use by minors, and we do not knowingly collect personal data from children. If you are a parent or guardian of a minor who has provided us with personal data, please contact us to request the removal of such data.
As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal data of individuals under the age of 16, as defined by applicable laws.
Data Security and Retention
While we implement security measures to protect your personal data, no measure is perfect or impenetrable. We cannot guarantee “absolute security.” Additionally, data transmitted online may not be completely secure during transmission. We advise you not to send sensitive information via unsecured channels.
The retention period of your data depends on various factors, such as the need to maintain your account, provide Services, comply with legal obligations, resolve disputes, or fulfill contracts.
Your Rights
Depending on your place of residence, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may deny your request where permitted by law.
Rights You May Have:
• Right of Access – You may request access to the personal data we hold about you, including details on how we use and share it.
• Right to Deletion – You may request the deletion of your personal data.
• Right to Rectification – You may request corrections to inaccurate or incomplete personal data.
• Right to Data Portability – In certain cases, you may receive a copy of your data or request its transfer to a third party.
• Right to Opt-Out of Data Sale or Sharing – You can request that we do not sell or share your data for targeted advertising. If you visit our Site with the “Global Privacy Control” signal enabled, we will treat it as an opt-out request where applicable.
• Right to Restrict Processing – You can request to limit the use of your personal data.
• Right to Withdraw Consent – If we process your data based on your consent, you have the right to withdraw it at any time.
• Right to Appeal – If we deny your request, you can appeal by responding directly to our decision.
• Communication Preferences – You can unsubscribe from our marketing emails using the opt-out link in our communications. However, you will still receive non-promotional emails (such as order updates or account notifications).
Exercising Your Rights
You can exercise your rights by contacting us using the details below or directly on our Site.
We will not discriminate against you for exercising your rights. We may request additional information to verify your identity (such as your email or account details) before processing your request.
If required by applicable law, you may appoint an authorized representative to submit requests on your behalf. Before accepting such requests, we will require proof of authorization and may directly verify your identity.
We will respond to your requests within the timeframes required by applicable regulations.
Complaints
If you have complaints regarding how we process your personal data, you can contact us using the details provided below.
If you are not satisfied with our response, depending on your residence, you have the right to appeal our decision by contacting us again. Alternatively, you can file a complaint with your local data protection authority.
For residents of the European Economic Area (EEA), you can find a list of competent data protection authorities [here].
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your data may also be processed by staff, external service providers, and partners located in these countries.
When we transfer your personal data outside of Europe, we use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the UK’s competent authority, unless the data is transferred to a country with an officially recognized adequate level of protection.
Contact Information
For questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by phone, via email at www.furhaven.co.uk, or by writing to:
Adress: RM 509, 5/F THE CLOUD 111 / TUNG CHAU ST TAI KOK TSUI / HONG KONG
Under applicable data protection laws and unless otherwise explicitly stated, we act as the data controller of your personal data.
Company Information
Website Name: Furhaven
Company Name: Orbit Ecom Limited
Registration number: 77688552
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG
Email: Orbitecomlimited@gmail.com
Contact Form: [Here]
Opening Hours:
• Monday - Friday: 08:00 - 18:00
• Saturday and Sunday: 10:00 - 16:00