FAQ

Frequently Asked Questions

Orders & Delivery

Question: When can I expect my order?
Answer: The average delivery time is 8-15 business days. This is because our products are shipped directly from the supplier to you. This unique business model allows us to significantly save on storage and transportation costs, offering you products at a lower price than our competitors while covering the shipping costs ourselves.

Question: The estimated delivery time has passed. Where is my order?
Answer: In 99% of cases, orders are delivered within the expected timeframe. However, delays can sometimes occur during the shipping process. You can check the status of your order via the following link: Track Your Order. Haven't received your order 3 days after the estimated delivery time? Contact us.

Question: Some products from my order are missing. Why?
Answer: Since we work with multiple suppliers, products may be shipped separately. If any items are missing from your order, you will usually receive them within 2-3 days. We apologize for the inconvenience.

Question: What are the shipping costs?
Answer: Shipping costs for all orders are completely free.

Returns & Exchanges

Question: I’m not satisfied with my order. Can I return it?
Answer: Yes. You can return any order within 14 days.

Question: I want to return an item. What should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. The products must be returned in their original condition, with tags and labels still attached. The product must not show any signs of use. A return shipment must always include a tracking code (Track & Trace). The sender is always responsible for the shipment. As soon as we receive the returned items, we will ensure that the purchase amount is credited to your account within 5 days.

Tracking & Monitoring

Question: Where can I find my tracking code (Track & Trace)?
Answer: On this page, you can enter your email address and order number to track your package.

Question: The tracking code is not providing information. Why?
Answer: Once your package reaches the shipping company, tracking code details will be available. Please note that there may be a slight delay between the shipment of your package and the update of your order status.

Company Information

Website Name: Furhaven
Company Name: Orbit Ecom Limited
Registration number: 77688552
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG
Email: Orbitecomlimited@gmail.com
Contact Form: [Here]

Opening Hours:
•    Monday - Friday: 08:00 - 18:00
•    Saturday and Sunday: 10:00 - 16:00